In Exodus 18 we learn that Moses dealt with his endless counseling needs by enlisting the help of qualified people. He set up one leader for every ten and set up a chain of support for groups of 50, 100 and 1000. Moses would handle the tough cases.
The same principle can help a growing church to meet the needs of its members better than a frantic pastor trying to chase after every pain and problem. The New Testament (written before we had paid, professional clergy) encouraged believers to minister to one another.
Carry each other's burdens, and in this way you will fulfill the law of Christ. Galatians 6:2
Therefore encourage one another and build each other up… 1 Thessalonians 5:11
Therefore confess your sins to each other and pray for each other so that you may be healed. The prayer of a righteous man is powerful and effective. James 5:16
Sunday school teachers, small group leaders and deacons ought to be trained as the frontline caregivers. The tools of the Christian caregiver are the Bible, prayer and listening.
More about Basic Caring Skills
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